Service

Traditional Service Guideline

To meet the different needs of our customers, the services provided by Nantong FUJI can be classified as follows.

Regular service: 

FUJI conducts regular services via its preventive service program - typical intervals for regular elevator and escalator services are two weeks.

Fixed-point service: 

In addition to our regular services, FUJI provides a 24h stand-by service with specialized technicians.

Semi-comprehensive maintenance:

In addition to our regular services, FUJI freely supplies spare parts that have a unit price lower than a certain level.

Comprehensive maintenance:

In addition to our regular services, FUJI freely supplies spare parts excluding the following items: gear machines, controllers, motors, suspension ropes, travelling cables, elevator cars for elevators and gear machines, handrails, steps, sprockets, and step chains for escalators.

Value-added Services

Remote Monitoring Services

Remote Monitoring System is made up of the "Data collection and analysis system", that is installed on site, and the "Remote monitoring and management system", built in the maintenance dept. It is the ideal choice of elevator monitoring systems for intelligent residential complexes.

• The Maintenance Dept is able to have real time monitoring of on-site elevators using its computerized system.

• The on-site data collector is able to make logical analysis, automatic warnings and pre-signal breakdowns.

• Also managing customer and breakdown information.

VIP Service

When our customers host important events (e.g. opening ceremonies, large conferences etc) or receive distinguished leaders or VIPs, you can notify FUJI's Maintenance Department in advance and we will inspect the relevant elevators especially for you while deploying experienced technicians to supply stand-by services.

Annual Inspection Service

With the consent of local authorities, Schindler is able to carry out site inspections for elevators with limited speed capacities and can issue those that passed the inspection with official certificates. This featured service can reduce the time required for safety inspections.

Spare parts

For your building design, passenger situation, the daily flow of different, we tailor-made for your different maintenance methods

and maintenance plans for you to choose; in ourend is in the best running state.

FUJI Elevator Spare Part Center

FUJI maintains and provides spare parts for all types of FUJI elevators. Spare parts are stocked in central warehouses and locations throughout the country, so that FUJI is able to respond quickly to your demand. All the inventory information is now in a common

Sales Policies

FUJI supplies spare parts with preferential prices to our service customers.

Commitment to Quality

FUJI provides safe, reliable and genuine parts, all complying with the ISO9001 quality standard. We are committed to look after your interests in the long-term and do this through our commitment to quality. We are continuously looking for ways to improve our

24 hours a day, 365 days a year, customer service center professionals regardless of day and night at any time for your service.We are committed to providing quality hotline services to all customers who have signed a maintenance contract. For non-elevators and not the maintenance of our elevators also provide quality, dedicated service. We will promptly send maintenance technicians to the scene to deal with the problem, and track the results to ensure customer satisfaction.

Hotline

0086-572-3706227


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